Terms of Service

Service Scope

3KVPN provides cross-border network acceleration subscriptions, covering 120+ countries and 230+ routes, with support for Windows / macOS / iOS / Android / Linux. The service is designed to improve cross-border connectivity. Available routes and client access options are shown in the user panel.

Network connectivity does not grant a license to use third-party websites, apps, or content. You remain responsible for meeting the account, regional, payment, and usage requirements of those services. Route coverage does not mean that every third-party service is accessible in every region.

Account and Subscription Rules

No email address is required to create an account; a username and password are sufficient. Keep your password, subscription details, and login session secure. Do not publicly share subscription links or give others access to your account. If you suspect your credentials have been exposed, change your password promptly and request assistance through a ticket.

There is no device limit for the account holder's personal devices. This does not authorize resale or account sharing. Renting out or reselling a subscription, or providing the service to others through shared credentials, is prohibited.

Monthly subscription traffic resets each month on the activation date. When you upgrade mid-cycle, the price difference is converted into the remaining days. Data packages remain available until used and never expire. See the Plans page for prices and data allowances, and check the billing option and order details before payment.

Acceptable Use Requirements

You must comply with the laws and regulations of your location and any region relevant to your use of the service, and confirm that you are eligible to use the relevant network services. You may not use the service for unlawful activities, including cyberattacks, fraud, distributing illegal content, violating others' rights, or accessing systems without authorization.

You may not disrupt other users by sending malicious requests, abusing automation, or interfering with route operations. You are responsible for activity under your account. If unusual traffic or suspected violations occur, 3KVPN may request an explanation and apply restrictions appropriate to the risk.

Availability and Scope of Responsibility

Connection quality depends on your local network, device configuration, international links, maintenance, and third-party service policies. 3KVPN does not guarantee that any particular route will always be available, a fixed speed or latency, or access to third-party platforms. Scheduled maintenance and route changes may cause brief interruptions.

If an issue occurs, first check the troubleshooting guide, then submit the time of the issue, device platform, route region, and error message. Do not include your password or full subscription credentials in a ticket. Responsibility for issues caused by third-party service changes or device failures will be assessed based on the circumstances. These terms do not exclude liability required by applicable law.

Refund Policy

You may request a full refund for any reason within 30 days of your first payment. Submit your request through a user panel ticket. State that you wish to request a refund and provide the relevant order details so the account and payment records can be verified.

You do not need to provide proof of a technical issue to request a refund for any reason. We will communicate any information needed to process the refund and provide updates through the ticket. No specific refund arrival time is promised by these terms. Supported payment methods are Alipay / WeChat / USDT. Any payment-channel checks will be based on the relevant order and ticket records.

Account Termination and Changes to These Terms

If you use the service unlawfully, resell or share access, deliberately disrupt the service, or otherwise seriously violate these terms, 3KVPN may suspend the relevant access or terminate the account. Any action will take into account the nature and impact of the conduct. If you disagree, you may submit an explanation through a ticket. Account actions do not affect any refund or other rights you are entitled to by law.

When service rules change, this page will be updated with the month of the revision. Changes affecting important user rights will be announced on the site or through the user panel. Changes will not retroactively diminish legal rights under orders already placed. If you do not accept a change, you may stop using the service and ask through a ticket how it affects your existing subscription.